What is ISO 20000 exactly? Find out what ISO 20000 could benefit your business
Are you searching for an easy answer to the question "What is ISO 20000?"
And, you're not the only one. This guide will provide an overview so you can learn why ISO 20000 creates benefits across your organization. The ISO 20000 requirements will be explained, as will the steps to follow to obtain certification.
The fundamentals of ISO 20000: A quick introduction
ISO 20000 (International Standard for IT Service Management) is an international standard for IT Service Management published by ISO (the International Organization for Standardization) and ICE (the International Electoral Commission). ISO 20000 must be approved by the majority of members of all countries to become an international standard. Check this Information technology - Service management link.
The standard describes a system of management that helps you deliver IT services that are more effective to your customers and those in your business. ISO 20000 provides a framework and methodology to help you manage ITSM. It will allow you to implement best practices and improve the quality of IT services by following the requirements of this standard. Additionally, ISO 20000 is applicable to any size company and in any sector.
What is it that makes ISO 20000 different than ITIL?
The fundamental difference between ISO 20000 (and ITIL) is that ISO 20000 offers the methodology and framework that can assist you in creating the ITSM puzzle. ITIL however gives you the best practices and guidelines about how to handle each IT process within your business (i.e. How to connect it all.
It is helpful to consider the fact that ISO 20000 tells you what to do and ITIL shows you how.
ISO 20000 cannot be used in isolation. Though it can be utilized independently from ITIL, they are very compatible.
As opposed to a standard, ITIL is a practical set of best practices, which focuses on the alignment of your IT services to the larger requirements of your company. ITIL certification isn't available for corporations. It is only possible to follow the best practices guidelines.
ISO 20000 is based on the fundamental principles of ITIL and is a requirement that your company can certify against.
Individuals seeking excellence in ITSM and internationally recognized certifications can be certified in accordance with ITIL as well as ISO 20000 (e.g. You can also take the basic course, which is described below.
ISO 20000 certification for organizations is essentially the evidence that best practices have been followed. It is not required to be certified in ISO 20000. However, it is easier to get certified when your ITIL approach is employed to IT service management. For more information, please go through our whitepaper ITIL and ISO 20000. See this Information technology - Security techniques for more.
It's important to understand why ISO 20000 matters.
It's crucial to comprehend the ways that ISO 20000 affects your company's overall performance. IT can help you reach your organization's goals. It impacts your workplace environment as well as your communication - it is essential to the way you conduct business.
IT helps you outshine your competition and reach wider audience. It helps you be more efficient and productive. IT can be utilized in numerous ways to boost profits, cut costs and boost your standing.
Therefore, it is crucial that you get the most value from your IT investments. This means that IT services must be well-designed, planned and managed. Without high-quality IT service management, IT initiatives routinely fail or exceed budget. Businesses often fail because of inability to manage ongoing costs.
It is evident that top-quality IT service standards are essential to your business's success. To guarantee this, you can obtain the ISO 20000 certificate.